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Intel Products Vietnam Tuyển IT Specialist

tuyen-dung-vi-mach-intel-products-vietnam-tuyen-it-specialist

 

Intel Products Vietnam (IPV)
Saigon Hi-Tech Park (SHTP)

>> Intel Products Vietnam (IPV)- IT Manager

We have taken a giant step into Vietnam as the first and largest major foreign investor in high technology. As part of our worldwide strategy to expand capacity, we are investing US$1 billion in a semiconductor assembly and test facility at Saigon Hi-Tech Park in Ho Chi Minh City. This will be Intel’s newest and largest assembly and test facility and also its seventh assembly site within Intel’s global network.

* Intel conducts business with uncompromising integrity.
Business ethics, excellence and integrity are the cornerstones of Intel Values. It is not only about what we do, but how we do it. 

Intel luôn làm việc trên tinh thần chính trực.
Đạo đức kinh doanh, nguyên tắc chính trực và vượt bậc là những giá trị cốt lõi của Intel. Điều đó không chỉ được thể hiện qua công việc chúng tôi làm mà còn qua cách chúng tôi thực hiện.

Company size:  1,000-4,999
Contact person: Human Resources, Staffing Department

Work Location
: Ho Chi Minh

Job Level: Experienced (Non-Manager)

Job Category: IT - Hardware/Networking
                      IT - Software
                      Telecommunications

Preferred Language: English

Job Description
In this position, you will be working in the 24x7 Manufacturing to provide technical support to customers via phone, web, e-mail and other forms with the right service attitudes. Your responsibilities will include but not be limited to:

- Responsible for supporting the following areas: first-level call handling, problem tracking and/or reporting, problem solving, research and timely escalation to technical staff
- Ensuring that there are no interruptions to factory operations
- Driving continuous improvement in factory and call center operations
- Responsible for the continuity of services such as ticket analysis to detect trends and improvement opportunities
- Responsible for product and process hardening
- Improving call center ergonomics
- Building and developing systems to reduce call drivers and eliminating manual work
- Improving the escalation process and increasing technical competency in new technology implementation
- Managing and facilitating crisis: Automation Emergency Response Team (AERT)
- Ensuring that the factory continues to operate during a crisis event
- Working with product owners and field services personnel for problem resolution
- Partnering factories to understand their business requirements
- Providing solutions that meet customer expectations

Job Requirement
You must possess a Bachelor's degree in Information Systems, Systems Engineering, Computer Information Systems and/or Management Information Systems. Additional qualifications include:

-Be able to work in 12 hour shift (alternative day/night)
- Knowledge of customer service
- Good understanding of the technical and operational environment
- Good verbal and written English and Vietnamese skills
- Demonstrable good understanding of the data processing environment
- Total quality and customer service oriented individual
- Good analytical skills

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